If you have a comment, a suggestion or a complaint about a service received from the Directeur de l'état civil, feel free to contact us. By listening to what you have to say, we can be aware of your needs and improve our products and services.
The Directeur de l'état civil sees that the comments, the suggestions and the complaints it receives are given all the required attention.
It has the means and resources to listen, understand and give special attention to citizens’ comments, suggestions or complaints, particularly in:
You can submit your comment, suggestion or complaint by one of the following means.
You can fill out on screen the electronic version of the form entitled Comment, suggestion or complaint and transmit the information directly over the Internet.
You can print and fill out by hand the PDF version of the Complaint form.
You can then send the duly completed form to the following address:
Responsable des commentaires, des suggestions et des plaintes
Directeur de l'état civil
2535, boulevard Laurier, 4e étage
Québec (Québec) G1V 5C5
Québec: 418 644-2251
Elsewhere in Québec: 1 866 644-2251 (toll free)
2535, boulevard Laurier, RC 01
2050, De Bleury, RC 01
If you are not satisfied with the outcome of your complaint, we will propose other recourse.