Loss or theft of a certificate or a copy of an act

If a certificate or a copy of an act is lost or stolen, please call us before applying for a new document so that we can invalidate the lost or stolen document and prevent identity theft. Note that we can invalidate only documents issued since March 29, 2005, and that only the person who applied for the certificate or copy of an act may notify us of the loss or theft.

If, owing to the circumstances of the loss or theft of the document, you wish to have a note added to the concerned file to make it harder to obtain a certificate or a copy of an act, you must send us a request in writing to that effect.

In your request, you must

  • explain the circumstances of the loss or theft of the document
  • ask that a note be added to the file making it harder to issue certificates or copies of acts
  • indicate the surname, usual given name, date and place of birth of the person who lost the document or had it stolen, as well as the surnames, usual given names and birthdates of the person's parents
  • indicate your surname, usual given name, address and phone number
  • in the case of theft, provide a photocopy of the police report, if any

Mail your request to the following address:

Gestion des retours
Directeur de l'état civil
2535, boulevard Laurier
Québec (Québec) G1V 5C5

We recommend that you submit a new application for a certificate or copy of an act before or at the same time as you request that a note be added to your file. That way, you will be able to obtain a document one last time without being subjected to the inconveniences related to this security measure.

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Reviewed: 2019-08-22


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